Customer Service

Customers find that with Allegheny Ludlum the difference is the service and technical expertise. We offer a unique combination of capabilities that differentiate us in the specialty materials industry.

Unique in Providing Unsurpassed Customer Service

We are guided by a core strategy to exceed our customers’ expectations for on-time delivery and service. We are continually setting higher standards of service excellence.

Our shorter lead times and cycle times help to eliminate guesswork when ordering; on-time delivery reduces inventory costs; electronic data interchange (EDI) reduces paperwork and time; better gage tolerances provide better value by the pound; an 800 number provides quick attention and resolution, should problems occur.

Customers benefit from these and many other services when doing business with Allegheny Ludlum.

Unique in a Wide Range of Engineered High-Value Products

We are the only U.S. flat rolled specialty materials producer offering a full range of alloys from stainless steels like Type 304; to superstainless steels such as AL-6XN® alloy; to high strength and high temperature materials like ALTEMP® 625 alloy; as well as titanium, tool steels and grain-oriented electrical steels. We make all flat product forms including plate, sheet, strip, and Precision Rolled Strip® products.

Our market basket of alloys and product forms provides customers with choices to select the optimum alloy for their application.

Unique in Advanced Product and Process Technology

Our Technical & Commercial Center is one of the largest and best equipped in our industry.